Refund and cancellation policy

ViralGrader is run by AureviaDigital. You can get a full refund within 7 days of your first purchase of a plan or pack, as long as you haven't used any scans from it.

What can be refunded

• Your first purchase of each plan or pack: Starter, Pro or Studio.
• Within 7 days of paying.
• Only if none of the scans from that purchase have been used.

What can't be refunded

• Top-ups and plan upgrades.
• Repeat purchases of a plan or pack you've bought before.
• Purchases you've used scans from, or that are more than 7 days old.

This doesn't limit any refund the law entitles you to.

How to get a refund

• Open Account settings. Purchases you can refund are listed there with a Refund button and the date it runs until.
• Or email support@viralgrader.com from the email address you sign in with.

When you get your money back

• Refunds go back to the payment method you used, usually within 5–7 working days.
• The scans from a refunded purchase are removed straight away, and a refunded plan ends at once.
• Refunds of purchases in rupees get a GST credit note, shown with the invoice in Account settings.

Cancellation

• Pro and Studio bought on our website are 30-day passes. They don't renew on their own, so there's nothing to cancel.
• Packs and top-ups don't expire.
• You can delete your account at any time in Account settings. Unused scans are lost when you do, and aren't refunded.

Failed scans

If a scan fails because of an error on our side or an unreadable file, the scan is returned to your account automatically.

Contact

AureviaDigital, 2 Panch Rasta, Supela, Bhilai, Chhattisgarh 490023, India. Email support@viralgrader.com or call +91 90096 33174.